Employment Opportunities

Currently open positions are listed below. Read below to see more information about the position and a link to apply online.

CUSTOMER SERVICE REPRESENTATIVE

Summary
Edwards Royal Comfort Heating, Air & Plumbing is seeking a customer service representative to answer inbound calls, gather customer information and schedule service appointments while representing the company in a professional manner to our clientele.

Responsibilities

  • Prioritize urgency and immediate needs of customer service calls
  • Gather any and all necessary information from customers during each call
  • Respond to client questions and concerns in empathetic, calm and professional manner
  • Utilize listening and organizational skills to compile accurate information and details to be used by other team members

Qualifications

  • 1-2+ years of customer service experience
  • Excellent verbal and written communication skills
  • Professional phone etiquette
  • Strong typing and note-taking abilities
  • Basic understanding of and confidence to speak on HVAC and plumbing needs and services preferred

Perks

  • Paid vacation and holiday time off
  • Small-business, fast-paced environment with family atmosphere
  • Retirement fund
  • Life Insurance

SERVICE TECHNICIAN

Summary
Edwards Royal Comfort Heating, Air & Plumbing is seeking an experienced service technician to assist in repairing, troubleshooting and maintaining HVAC and plumbing equipment and systems while representing the company in a professional manner to our clientele.

Responsibilities

  • Performing routine maintenance, tune-ups, and inspections of residential and light commercial HVAC equipment
  • Issuing proper and accurate diagnoses for repairs of HVAC equipment
  • Educating customers, completing invoices and follow-up calls if necessary

Qualifications

  • 1-5+ years of experience installing and servicing HVAC equipment
  • Able to answer customer questions and concerns in empathetic, calm and professional manner
  • Prompt and reliable work ethic
  • Exceptional customer service skills
  • Current valid driver’s license
  • Excellent verbal and written communication skills
  • Professional phone etiquette

Perks

  • Paid vacation and holiday time off
  • Small-business, fast-paced environment with a family atmosphere
  • Retirement fund
  • Life insurance

 

LEAD INSTALLATION TECHNICIAN

Summary
Edwards Royal Comfort Heating, Air & Plumbing is seeking an experienced lead installation technician responsible for installation of HVAC equipment and systems.

Responsibilities

  • Complete and proper installation of new residential and light commercial HVAC equipment
  • Educating customers, completing invoices and follow-up calls if necessary

Qualifications

  • 3-5+ years of experience installing and servicing HVAC equipment
  • Able to answer customer questions and concerns in empathetic, calm and professional manner
  • Prompt and reliable work ethic
  • Exceptional customer service skills
  • Current valid driver’s license
  • Excellent verbal and written communication skills
  • Professional phone etiquette

Perks

  • Paid vacation and holiday time off
  • Small-business, fast-paced environment with family atmosphere
  • Retirement fund
  • Life insurance

About Edwards Royal Comfort Heating, Air & Plumbing
Edwards Royal Comfort Heating, Air & Plumbing is a full-service Bryant Factory Authorized Dealer specializing in installation and service of residential and commercial HVAC products. The company also provides plumbing, well services and radon testing. With highly-trained staff in Lafayette, Crawfordsville and Greencastle, Edwards Royal Comfort is committed to providing the ultimate experience in residential and commercial comfort.